General Conditions of Sale (GCS)
Welcome to Fenbladi , an online store dedicated to Moroccan local products.
These General Conditions of Sale define the rights and obligations of Fenbladi and its customers in the context of the purchase of products via the site www.fenbladi.com
By validating an order on our site, you acknowledge having read, understood and accepted without reservation these conditions.
1. Company identification
Fenbladi is a Moroccan cooperative specializing in the marketing of local products.
📍 Head office: [add your full address]
📧 Email: contact@fenbladi.ma
📞 Phone: +212 6 XX XX XX XX
2. Products
The products offered on www.fenbladi.com are presented and described with the greatest care.
Each item is accompanied by a sheet detailing its origin, characteristics and price.
The photographs and descriptions are not contractual but faithfully reflect the reality of the products.
3. Price
The prices displayed on the site are indicated in Moroccan dirhams (MAD) , all taxes included (TTC).
Fenbladi reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the price in effect at the time the order is validated.
Delivery costs are not included in the price of the products; they are displayed when finalizing the order.
4. Order
To place an order, the customer must:
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Select the products of your choice and add them to your basket.
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Validate the order after checking the contents of the basket.
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Fill in delivery and contact information.
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Choose the desired payment method.
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Confirm the order.
Any order placed on the site www.fenbladi.com constitutes acceptance of the prices and general conditions of sale .
A confirmation email will be sent after validation.
5. Payment
Fenbladi offers several secure payment methods:
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Cash on Delivery .
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Online payment by credit card via a secure platform (CMI, Stripe, etc.).
All transactions are encrypted and secure. Bank details are never stored on our servers.
6. Delivery
Deliveries are made to all cities in Morocco, via our logistics partners.
Delivery times are generally between 2 and 5 working days .
Fenbladi cannot be held responsible for delays caused by the carrier or by circumstances beyond our control (bad weather, strikes, etc.).
Full terms and conditions are on our Delivery and Returns page.
7. Returns and Refunds
The customer has 48 hours after receipt to report a defective or non-compliant product.
Returns are only accepted if the product has not been opened, used or damaged.
Fenbladi undertakes to exchange or refund any product that does not conform to the order, after verification.
Full terms and conditions are on the Delivery and Returns page.
8. Liability
Fenbladi undertakes to make every effort to ensure the availability, security and reliability of the site.
However, it cannot be held liable in the event of:
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Damages related to improper use of products.
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Temporary interruptions of the site.
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Delays beyond our control.
9. Personal data
Information collected during orders is processed in accordance with our Privacy Policy .
This data is only used for order management and communication with the customer.
10. Customer Service
For any questions or complaints, you can contact us at any time:
📧 contact@fenbladi.ma
📱 +212 6 XX XX XX XX
Our customer service is available Monday to Friday, 9am to 6pm .
11. Applicable law
These general conditions are subject to Moroccan law .
Any dispute relating to the interpretation or execution of these terms and conditions shall be submitted to the competent courts of the Kingdom of Morocco.
